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| FAQ - Answers |
| Will you install software to a server for my site, and how much will it cost? |
Yes, once we have the software and have determined it to be stable and acceptable to us. There may be a fee involved depending on the complexity of the program.
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| Posted by BannerWeb |
| Do you require a contract? |
No. You can also cancel at any time.
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| Posted by BannerWeb |
| When can I begin using my account? |
| Accounts are set up and active within 24 hours. (In fact, usually much faster than that!) Once an account is set up an activation notice will be sent to you via e-mail including a username, password, and IP address. You can begin uploading files to your new web space immediately thereafter. |
| Posted by BannerWeb |
Can I upgrade my plan or features later?
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| You can purchase new or expanded features, or upgrade to a new plan at any time. There are no set up fees for upgrading. |
| Posted by BannerWeb |
| Do you offer a money back guarantee? |
| Yes. If for any reason during the first 30 days, if you are not completely satisfied with any of our services, we will cancel your account and refund your money for that month's service. |
| Posted by BannerWeb |
Is my site backed up and how often?
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| Yes, full backups are done daily on all servers. These are for emergency or drastic situations. You will still need to backup your site's data on your own. But rest assured your data is with us if need be. |
| Posted by BannerWeb |
| How fast are your connections? |
| We employ multiple OC-3 lines with plans to add more in the near future. |
| Posted by BannerWeb |
What are your server specifications?
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| Our servers are genuine Pentium machines with ECC SDRAM, running Red Hat Linux, Apache Web Server, and many custom programs. |
| Posted by BannerWeb |
| Do you have a secure certificate that I can use? |
If you need to use one of our shared certificates please advise when ordering so that we can install your account on the proper server.
Shared certificates are available on the Premium and Deluxe plans only. It is, however, highly advisable to use your own certificate for most e-Commerce applications.
If you need assistance with buying and installing SSL certs please contact Support for more information. |
| Posted by BannerWeb |
Do you offer any databases?
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| Yes, we have MySQL installed with an online interface for managing your database. |
| Posted by BannerWeb |
| What is virtual Web hosting? |
| We specialize in virtual Web hosting, which means that you can find a home for your web site on our high performance web servers and establish your presence on the internet with your own unique domain name. This is a very intelligent and cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and around-the-clock support, all at a small fraction of the cost of doing it yourself. |
| Posted by BannerWeb |
| Do you actively monitor and manage your network 24/7? |
| Yes we do. We constantly monitor our network, both on site and remotely. If something happens to your site or our servers we will know about it immediatley. |
| Posted by BannerWeb |
| Do I have 24/7 access to my account(s)? |
| Yes you do. All of our customers have full access to their accounts every day, all day. |
| Posted by BannerWeb |
| Do you offer tech support every day? |
| We currently offer tech support from 9AM to 6PM (Central Standard Time) on normal business days. By submitting a "Support Ticket" our technical staff can start the process to fix or correct the problem. |
| Posted by BannerWeb |
| Do you host adult sites? |
| No, we do not allow adult content. |
| Posted by BannerWeb |
| Can I get unlimited sub-domains (subdomain.domain.com)? |
| Yes. |
| Posted by BannerWeb |
| I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it? |
| You can upload your page(s) immediately by pointing your FTP client to the IP address you were asssigned when you opened your account. After your domain is fully propagated through the system, you can upload via ftp to yourdomain.com. |
| Posted by BannerWeb |
| How do I access the site administration Control Panel? |
1. To access the Control Panel go to www.mydomain.com:2082 (substituting your actual domain name). When prompted, enter your User Name and Password.
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2. Click on Login To: Control Panel on the left side panel of this page. At the next page, enter your domain name. When prompted, enter User Name and Password. |
| Posted by BannerWeb |
Am I allowed to host multiple domains on my shared hosting account?
What is the difference between an add-on domain and a parked domain? |
Yes.
You have two ways of using domains on shared accounts.
One is an add-on domain. This will mean that www.domain1.com and www.domain2.com will show 2 entirely different sites. It will create a subdirectory within your public_html folder that you can specify. Under this, it will create your new domain's own cgi-bin directory, and even set up an FTP account for it. Using that FTP account will deny access to any folders below the created directory.
The standard plans automatically allow additional add-on domains free of charge:
Economy Plan: 2 additional add-on domains allowed
Standard Plan: 3 additional add-on domains allowed
Premium Plan: 4 additional add-on domains allowed
Deluxe Plan: 5 additional add-on domains allowed
Additional add-on domains my be purchased for any plan. There is a one time $15 fee per additional domain.
The second type is a parked domain. This will mean that www.domain1.com and www.domain2.com will both show the exact same content. They are "parked" on top of each other. All plans offer unlimited parked domains. |
| Posted by BannerWeb |
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